→  Back to Legal Information


Limited Alldock Hardware Warranty

This 2-Year-Limited Warranty is a voluntary manufacturer’s warranty. It provides rights separate to rights provided to you by statutory law. Those statutory rights are not restricted or reduced by this Limited Warranty. This means the Limited Warranty benefits are in addition to, and not instead of, your statutory rights. If your Product („Product“) is defective you may have statutory rights which you can claim against the company who sold you the Product, in particular for the repair or replacement of your defective Product, or alternatively, in some cases and some countries, a refund, a price reduction or the right to cancel the contract for sale and make a claim for damages or expenses.

If there are any differences between this online Limited Warranty and the Limited Warranty included in the box with your product then this online Limited Warranty will supersede the terms of your in-the-box warranty.

This Limited Warranty applies if you are a consumer and purchased your Product in the UK, EEA, or Switzerland, except if otherwise noted in a country-specific section below. 

What does this warranty cover and how long does it last? Alldock warrants that the Product will be free from defects in materials and workmanship under normal use as described in the published product documentation/ product manual for two years from the date of original purchase by you anywhere in the UK, EEA or Switzerland (“Limited Warranty”). 

What is not covered by this warranty? This Limited Warranty is only valid and enforceable in the UK, EEA and Switzerland and will only apply if you are a consumer and have purchased your Product from Alldock or its authorised resellers in the UK, EEA or Switzerland. This Limited Warranty can be redeemed anywhere in the UK, EEA and Switzerland. This Limited Warranty only applies to hardware components (and not to any software elements) of the Product and does not apply to damage caused by: (1) normal wear and tear; (2) accidents; (3) misuse (including failure to follow published product documentation); (4) neglect; (5) disassembly (including opening or attempting to open the outer casing of your Product); (6) alterations; and (7) external causes such as, but not limited to: water damage, exposure to sharp objects, exposure to excessive force, anomalies in the electrical current supplied to the Product and extreme thermal or environmental conditions. This Limited Warranty does not guarantee that use of the Product will be uninterrupted or error-free. 

What will Alldock do? (THIS IS YOUR EXCLUSIVE REMEDY UNDER THE LIMITED WARRANTY.) If a defect covered by this Limited Warranty arises and you return your Product during the two-year Limited Warranty period, Alldock will, in its discretion, either (i) repair your Product with new or refurbished parts, in order to provide you with a Product functionally at least equivalent to a new Product; (ii) replace your Product with a new or refurbished Product functionally at least equivalent to a new Product; or (iii) accept the return of your Product in exchange for a refund of the purchase price you paid for your Product. For the full two-year period of your Limited Warranty you do not need to show that the Produkt was defective on delivery (provided the defect is covered by this Limited Warranty). If Alldock replaces or repairs your Product, the replaced or repaired Product will continue to be warranted for the remaining time of the original warranty period or 90 days from the date of delivery of the replaced or repaired Product, whichever period is longer. All returned parts for which you have received a replacement will become the property of Alldock. Nothing in this Limited Warranty will reduce or otherwise affect your statutory rights in relation to your Product. 

How do you make a claim? To make a claim under this Limited Warranty, please contact the Alldock support team for your Product at alldock.de/Contact. We’ll need your name and your contact information. You will need to provide proof of purchase to initiate the warranty claim. Please refer to the following Privacy Policy for more information on how we handle that data: alldock.de/Data-protection-declaration.

Other limitations: No employee or representative of Alldock or its affiliates or any third party is authorised to make any modification, extension, or addition to this Limited Warranty. If any term of this Limited Warranty is held to be illegal or unenforceable, the remaining terms of this Limited Warranty will remain in full force and effect. 

This Limited Warranty is given by ALLDOCK GmbH, organized in Wuppertaler Str. 80, 45549 Sprockhövel, Germany, and it gives you specific legal rights.

DISCLAIMER:
TO THE EXTENT PERMITTED BY APPLICABLE LAW, THE FOREGOING IS THE COMPLETE WARRANTY FOR ALLDOCK GMBH PRODUCTS AND SUPERSEDES ALL OTHER WARRANTIES AND REPRESENTATIONS, WHETHER ORAL OR WRITTEN. EXCEPT AS EXPRESSLY SET FORTH ABOVE, NO OTHER WARRANTIES ARE GIVEN WITH RESPECT TO ALLDOCK GMBH PRODUCTS AND ALLDOCK GMBH EXPRESSLY DISCLAIMS ALL WARRANTIES NOT STATED HEREIN, INCLUDING, TO THE EXTENT PERMITTED BY APPLICABLE LAW, ANY WARRANTY THAT MAY EXIST UNDER NATIONAL, STATE, PROVINCIAL OR LOCAL LAW INCLUDING BUT NOT LIMITED TO ANY IMPLIED WARRANTY OF NON-INFRINGEMENT, MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. ALL WARRANTIES, WHETHER EXPRESS OR IMPLIED, ARE LIMITED TO THE PERIODS OF TIME SET FORTH ABOVE. SOME STATES OR OTHER JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF IMPLIED WARRANTIES OR LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS, SO THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU.
ALLDOCK GMBH PRODUCTS ARE NOT AUTHORIZED FOR USEASCRITICALCOMPONENTS IN LIFE SUPPORT EQUIPMENT OR FOR APPLICATIONS IN WHICH THE FAILURE OR MALFUNCTION OF THE PRODUCTS WOULD CREATE A SITUATION IN WHICH PERSONAL INJURY OR DEATH IS LIKELY TO OCCUR. ALLDOCK GMBH SHALL NOT BE LIABLE FOR THE DEATH OF ANY PERSON OR ANY LOSS, INJURY OR DAMAGE TO PERSONS OR PROPERTY BY USE OF PRODUCTS USED IN APPLICATIONS INCLUDING, BUT NOT LIMITED TO, MILITARY OR MILITARY-RELATED EQUIPMENT, TRAFFIC CONTROL EQUIPMENT. DISASTER PREVENTION SYSTEMS AND MEDICAL OR MEDICAL-RELATED EQUIPMENT. ALLDOCK GMBH’S TOTAL LIABILITY UNDER THIS OR ANY OTHER WARRANTY, EXPRESS OR IMPLIED, IS LIMITED TO REPAIR, REPLACEMENT OR REFUND. REPAIR, REPLACEMENT OR REFUND ARE THE SOLE AND EXCLUSIVE REMEDIES FOR BREACH OF WARRANTY OR ANYOTHER LEGAL THEORY. TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, ALLDOCK GMBH SHALL NOT BE LIABLE TO THE PURCHASEROR END USER CUSTOMER OF A ALLDOCK GMBH PRODUCT FOR ANY DAMAGES, EXPENSES, LOST DATA, LOST REVENUES, LOST SAVINGS, LOST PROFITS, OR ANY INCIDENTAL OR CONSEQUENTIAL DAMAGESARISING FROM THE PURCHASE, USE OR INABILITY TO USE THE ALLDOCK GMBH PRODUCT. EVEN IF ALLDOCK GMBH HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES OR OTHER JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES. SO THE ABOVE LIMITATIONS OR EXCLUSIONS MAY NOT APPLY TO YOU. THIS LIMITED WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS, AND YOU MAY ALSO HAVE OTHER RIGHTS WHICH VARY FROM STATE TO STATE OR JURISDICTION TO JURISDICTION. DECLARATION OF CONFORMITY: REQUEST A COPY OF THE DECLARATION OF CONFORMITY HERE: SUPPORT@ALLDOCK.DE

If you purchased your Product in any of the following countries, then the following terms apply:

Where purchased in France:

The seller is liable for the defects of conformity of your Product in the conditions of articles L. 217-4 and seq. of the French Consumer Code and for the hidden defects of the good sold under the conditions set out in articles 1641 and seq. of the French Civil Code.

To make a claim under the warranty of conformity, you have a period of two years from the date of delivery of your Product. You will then be able to choose between repair or replacement of your Product, subject to the cost conditions set out in article L. 217-9 of the French Consumer Code. You will then be exempt from reporting proof of the non-conformity of the Product during the 24-month period following its delivery.

You may also decide to make a claim under the warranty against hidden defects of the good sold within the meaning of article 1641 of the French Civil Code and will then be able to choose between the resolution of the sale or a reduction of the sale price in accordance with article 1644 of the French Civil Code. Depending on the cases provided for in articles 1645 and 1646 of the French Civil Code, you can also claim damages or receive reimbursement of expenses incurred by the sale.

The Limited Warranty mentioned above is not applicable. The seller remains in any event liable with respect to the applicable legal warranty, and in particular for (i) any lack of conformity as set out under articles L. 217-4 and seq. of the French Consumer Code and (ii) any hidden defects as set out under articles 1641 and seq. of the French Civil Code.
(i) With respect to the warranty of conformity, pursuant to article L. 217-4 of the French Consumer Code: “The seller is required to deliver a product which conforms to the contract and is held liable for any lack of conformity which exists upon delivery. It is also held liable for any lack of conformity caused by the packaging or the assembly instructions, or the installation if it assumed responsibility or had it carried out under his responsibility.” 

According to article L. 217-5 of the French Consumer Code: “To conform to the contract, the product must:

  1. Be suitable for the purpose usually associated with such a product and, if applicable: - correspond to the description given by the seller and have the features that the seller presented to the buyer in the form of a sample or model; - have the features that a buyer might reasonably expect it to have considering the public statements made by the seller, the manufacturer or its representative, including advertising and labeling;
  2. Or have the features defined by mutual agreement between the parties or be suitable for any special requirement of the buyer which was made known to the seller and which the latter agreed to.

According to Article L. 217-12 of the French Consumer Code: “Action resulting from lack of conformity lapses two years after delivery of the product.”

Finally, in accordance with Article L217-16 of the French Consumer Code: "When the buyer asks the seller during the course of the commercial warranty granted to him during the acquisition or repair of a good, for a repair covered by the warranty, any period of immobilisation of at least seven days shall be added to the duration of the warranty still to be run. Such a period runs from the date the buyer asks for support or from the date the good in question is put at disposal for repair, if the latter occurs at a later date than the support request.”

(ii) With respect to the warranty against hidden defects, pursuant to article 1641 of the French Civil Code: “A seller is bound to a warranty on account of the hidden defects of the product sold which render it unfit for the use for which it was intended, or which so impair such use that the buyer would not have acquired it, or would only have given a lesser price for it, had he known of them.” According to article 1648, paragraph 1 of the French Civil Code: "The action resulting from hidden defects must be brought by the purchaser within two years after the discovery of the defect.”

If you purchased your Product directly from Alldock:

To make a claim under any of these statutory warranties, please contact the Alldock support team for your Product at alldock.de/Contact. We’ll need your name and contact information.

If you are making a claim under the warranty of conformity, you will need to provide a proof of purchase in addition to the above.

If you did not purchase the Product directly from Alldock:

You still have the option to make a claim to Alldock with respect to the warranty against hidden defects by contacting the Alldock support team for your Product at alldock.de/Contact. We’ll need your name and contact information. 

Please refer to the Privacy Policy for more information on how we handle that data at alldock.de/Data-protection-declaration. 

Where purchased in Italy: If you are a consumer, in addition to this Limited Warranty, you will be entitled to the statutory warranty granted to consumers under Sections 128 to 135 of the Italian Consumer Code (Legislative Decree No. 206/2005). This Limited Warranty does not affect the statutory warranty in any way. The statutory warranty has a two-year duration from delivery of your Product, and may be exercised within two months from discovery of the relevant defect.

Where purchased in Belgium:
If you are a consumer, in addition to this Limited Warranty, you will be entitled to a two-year statutory warranty pursuant to the provisions on the sale of consumption goods in the Belgian Civil Code. This statutory warranty commences on the date of delivery of your Product. This Limited Warranty is additional to, and does not affect, the statutory warranty.

Where purchased in the Netherlands: 
If you are a consumer, this Limited Warranty is in addition to and will not affect your rights pursuant to the provisions on the sale of consumption goods in Book 7, Title 1 of the Dutch Civil Code.


→  Back to Legal Information