The Alldock consists of various components. The cause may be due to 3 things.

1. Charger
2. Charging cable
3. Power cable

Please check the following with the charger installed:

1. Is the blue indicator light on the charger solid blue. If no, please check the switch on the power cable.
2. If yes, are you having charging issues with all cables?
3. Have you tried the cables on other USB ports on the charger?
4. Please also try your own charging cables on the ALLDOCK

Please write to our customer service team under contact and describe the problem.

Even with thicker protective covers, you can charge comfortably in the stylish charging station. The last docking rail of the charging station is particularly recommended for this purpose; it is deeper (1.8 cm) and also offers your protected devices the classic ALLDOCK comfort. Especially thick, professional cases may not fit. However, due to the stability and the general comfort of use, we can of course not design suitable for all cases.

If the device with sleeve cannot be plugged onto the click adapter, there is still a way to raise the cable head. Please have a look at the instructions: Manual for Click-Adapter.

First of all you have to check the following:

1. Check if the blue control lamp glows continuously
2. Open the lid of the ALLDOCK and check if all cables are plugged in correctly, especially the cable of the wireless charging pad.
3. Check if the wireless charging pad is mounted correctly into the lid of the ALLDOCK.

After this, please close the lid and put your device onto the ALLDOCK. Try to find the right charging spot with slight and slow moves.

If this doesn’t help, please try the charging without any smatphone case or bumper.

Checking a defect of the wireless charging pad

If the above procedure doesn’t help, please take the Wireless Charger Pad out of the Alldock and place your mobile phone directly on it.

The Charger Pad can be released from the clip connection after lifting the Alldock lid. And try to change the connection to a different port of the charger. If the charging of the mobile phone does not start, we assume that the charger is defective. Please contact our Customer Care team here.

This always depends on the device and the configuration. By default, there are 2 different sizes. The standard and the family collection.

The standard collection includes the Classic and Wireless series. Both have a built-in 4-port charger.

ALLDOCK Classic (4-port charging station)

2 ports are already equipped with Click-Adapters (removable, of course). So you can still use 2 ports with charging cables, Click-Adapters or mounts (you can order original accessories). If you want to charge another device, you can split one of the ports, i.e. one port becomes two! You can order the appropriate USB split cable here.

With the ALLDOCK Classic you can charge max. 5 devices simultaneously. Provided you order 1 USB split cable in addition.

You can order our Classic Series here.

ALLDOCK Wireless (4-Port Qi Charging Station)

2 ports are already equipped with click adapters (removable, of course) and 1 port is already occupied so that you can use the wireless charging surface. You can therefore assign 1 more port with charging cables, click adapters or mounts. However, if you want to charge another device, you can split one of the ports, i.e. one port becomes two! You can order the matching USB split cable here. With the ALLDOCK Wireless you can charge a maximum of 5 devices (one of them wirelessly) at the same time. Provided you also order 1 USB split cable.

You can order the Wireless series here.

The Family collection includes the Classic and Wireless series. Both have a built-in 6-port charger.

ALLDOCK Classic Family (6-Port Charging station)

2 ports are already equipped with click adapters (removable, of course). You can therefore assign 4 more ports with charging cables, click adapters or mounts (you can order these from us as original accessories).

You can order the Classic Family series here.

ALLDOCK Wireless Family (6-Port Qi charging station)

2 ports are already equipped with Click adapters (removable, of course) and 2 other ports are already assigned so that you can use the two wireless charging surfaces. You can therefore assign 2 more ports with charging cables, click adapters or mounts (note: you can order these from us as original accessories).

You can order the Wireless Family series here.

Of course! ALLDOCK charging stations have been developed with many aspects in mind. One of these aspects is the universal use possibility. With the ALLDOCK you can charge all your devices, with or without the Click-Adapter. The Click-Adapter is a convenient solution for docking.

If you have your own charging cables, you can use them in the ALLDOCK. Just open the lid. Connect the cable to the built-in charger. Then guide the cable head on the other side through one of the openings in the lid.

Cell phones and tablets can be connected in this way and placed in the docking rail as normal. After use, fix the cable head on the pointed side of the opening. This way, the cable does not fall into the box and is ready for the next time.

Theoretically yes, BUT using the original ALLDOCK charging cables is highly recommended. They are made of stronger, more durable material and fit the Click-Adapter exactly.

Other cables do not fit properly in the adapter and make it much more difficult to use. In some cases, your own cables can be damaged.

You can use your ALLDOCK with all commercially available charging cables. However, if you want additional comfort when plugging in and unplugging, you need the Click-Adapter.

The Click-Adapter is a patented system for fixing the cable head in the ALLDOCK charging station or in the lid of the ALLDOCK. This allows you to dock your devices onto the ALLDOCK charging stations with one hand. The position in the charging station can be changed freely at any time.

The adapter is always available for purchase with the matching charging cable.

Each ALLDOCK comes pre-assembled with Click-Adapters. Details can be found on the product detail page. Other free slots can be expanded by you as desired.

Bamboo: China
Walnut: USA or Canada

The wood is FSC certified. FSC® stands for “Forest Stewardship Council®.” It is an international certification system for more sustainable forest management.

The best components and materials are used for the ALLDOCK charging stations. In addition to the electronic parts, the ALLDOCK consists of a shell and a top. These are available in different variants.

Our wooden variants use solid bamboo wood from China and solid walnut wood from North America for the shells.

The plastic variants are made of high-quality ABS plastic with a beautiful soft-touch surface in white or black. This applies to both shells and tops.

If a product does not meet your expectations, you can of course return it to us within 14 days of receiving the goods. Please also refer to our cancellation policy.

If you wish to return goods to us within the cancellation period, please follow the instructions below:

1. Write us a cancellation in due time to support@ alldock. de.
2. Pack the goods cleanly and in their original condition.
3. Enclose the delivery note sent with your shipment.
4. Please frank the shipment with a parcel service of your choice as an insured package. We do not provide a free return label.
5. Please send the parcel to the following address:
   EC-FULFILLMENT GmbH
   ALLDOCK Retoure
   Wuppertaler Str. 80
   45549 Sprockhövel
6. As soon as we receive the parcel, we will check the contents and release the refund. The item value will be credited to the account from which your payment originated.

If you have any further questions, please do not hesitate to contact us.

The ordering process is very easy. First add your items to the shopping basket. If you have a discount code, you can redeem it at this point. Then click on the “Checkout” button. You will then be asked for your billing and delivery address. If your billing address differs from the delivery address, you can of course enter a separate delivery address.

After entering the data, you will be taken to the payment process, where you can choose a payment option. Finally, you will receive an overview of your order under “Order confirmation”. After submitting your order, you will immediately receive a confirmation by e-mail.

Should you have any problems completing your online order, you can alternatively inform us via our contact form. We will contact you as soon as we have entered your order into our system. As soon as we have received the money, your order will be shipped. When placing your order, please do not forget to provide us with all important information such as your billing address, a different delivery address if applicable, as well as your desired items in the desired quantity and colour/size.

We are currently unable to accept telephone orders.

As soon as your parcel has been dispatched, you will receive a tracking link separately by e-mail. This allows you to track the delivery status online at any time.

If you have not received a tracking number or link, please contact our customer service team at support@ alldock.de. Have your order number ready.

If you wish to cancel your order or any part of it, please contact our customer service. You should have the order number ready. Please note: In order to be able to cancel an item, it must not yet be in the shipping process.

However, if this is the case, you still have the option of returning the unwanted item to us as soon as it arrives at your home.

We offer you the possibility to pay your order conveniently by credit card, Apple Pay, PayPal, Sofortüberweisung, iDEAL, EPS, Bancontact, Giropay and prepayment. You can select the respective payment option in the order process.

ALLDOCK attaches great importance to the security of your data. In the course of your order on Alldock.de you will be asked to transmit personal data. This is data that ALLDOCK needs to process the contracts concluded on Alldock.de. All personal data will be treated confidentially by ALLDOCK and in accordance with the relevant legal regulations, in particular those of the Federal Data Protection Act (BDSG).

In order to secure your data during online payment transactions, ALLDOCK protects them using state-of-the-art encryption technologies such as the Secure Socket Layer (SSL). The SSL is a recognized standard protocol that ensures secure data exchange. All data used by you to place an order will only be transmitted to ALLDOCK in encrypted form.

After you have selected one or more items and placed them in the shopping cart, you can click on the shopping cart icon (top right) and an overview will open. In this overview you can select “Show your basket”.

Directly below the listing of your items you will find the field “Voucher code”. Please enter the code there and click on “Apply coupon”. The amount will be automatically deducted from the product price. Afterwards you can “Continue to your order” and pay for your item(s) as usual.

If you click on “Continue your order” immediately, you will have to enter your personal data. After entering the payment method and shipping details, you will be taken to the order overview where you can enter the discount code in the “Redeem voucher” field and click on “Apply coupon”. The amount will then be automatically deducted from the product price.

No, multiple discount codes cannot be combined. Enter the discount code you want in the shopping cart.

Yes, this is possible. Please contact our customer service in writing. Please provide us with the correct information including your phone number in writing via e-mail at support@alldock.de or by mail. This is our address:

ALLDOCK GmbH
Wuppertaler Str. 80
45549 Sprockhövel

After you have completed your order, you will receive an email confirmation from ALLDOCK.

The shipping confirmation will be sent in a separate email, about 2-3 business days after your order. If your package is delivered by DHL, you will also find your shipment number. This allows you to track the delivery status of your package online at any time.

Your order will be conveniently delivered to your home via DHL.

If your package is shipped by DHL, you will receive your shipment number separately by email. As soon as your shipment has left our warehouse, you can track the delivery status online at any time. If you can’t find your shipping confirmation with the tracking number quickly, you can contact us here.

If the parcel carrier does not meet you at home, you can also see via the shipment tracking whether your package was left with a neighbor or in a store, for example.

Please check the status of your shipment first. You can see where your package is at the moment via the shipment number or Tracking ID.

If the shipment takes significantly longer than the specified delivery time, or you have not received a shipment number, please contact us. You can find the contact information here.

High quality products deserve high quality packaging. To ensure that the products you order arrive undamaged, they are carefully padded and shipped to you in appropriately sized boxes. When it comes to padding, we make sure to be sustainable and use paper and cardboard padding.

We ship into neighbouring countries:
Belgium, Bulgaria, Denmark (except Faroe Islands, Greenland), Estonia, Finland (except Aland Islands), France (except overseas territories and departments), Greece (except Mount Athos), Ireland, Italy (except Livigno and Campione d’Italia), Croatia, Latvia, Lithuania, Luxembourg, Malta, Monaco, Netherlands (except non-European areas), Austria, Poland, Portugal, Romania, Sweden, Switzerland, Slovakia, Slovenia, Spain (except Canary Islands, Ceuta and Melilla), Czech Republic, Hungary, Cyprus (except northern part).

Dispatch shall not be made to the German or other foreign Islands.

If you have problems displaying images, logging in or other technical problems, please feel free to contact us by email at support@alldock.de. We will take care of the problem as soon as possible.